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Privacy Policy

The Sustainability Service is committed to protecting your personal data and privacy in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website and services.

Depending on your interaction with us (e.g., as a donor, volunteer, beneficiary, job applicant, or partner), we may collect the following types of personal data:

  • Name

  • Contact information (address, email, phone number)

  • Date of birth, nationality, gender

  • Donation or volunteer history

  • Payment information (credit card or bank details, where applicable)

  • Photographs or audio-visual information

  • Any other information you provide to us

We collect, use, and disclose your personal data for purposes including:

  • Processing donations and issuing receipts

  • Registering volunteers and beneficiaries

  • Communicating updates, appeals, and newsletters

  • Managing and organizing events or programmes

  • Processing job or volunteer applications

  • Complying with legal and regulatory obligations

  • Responding to your queries or requests

We will only collect, use, or disclose your personal data with your consent or as permitted under the PDPA.

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By providing your personal data to us, you consent to our collection, use, and disclosure of your personal data as described in this Policy. We will notify you of the purposes for which your personal data is collected, used, or disclosed at or before the time of collection.

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We implement reasonable security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. Personal data will be retained only as long as necessary for the purposes for which it was collected, or as required by law.

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Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may adjust your browser settings to disable cookies, though this may affect your website experience.

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We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Please review this Policy periodically for the latest information.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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Our privacy policy is based on best practices and PDPA requirements for Singapore charities. 

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